Frequently Asked Questions
Everything you need to know about your Conan Gray Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition merchandise and music products in opened packaging are final sale.
How do I care for my Conan Gray apparel?
To preserve the quality of the screen-printed graphics, we recommend machine washing your items inside out in cold water and tumble drying on low or air drying.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders, so we can only make changes or cancellations within 1 hour of purchase. Please contact customer support immediately for assistance.
Are the products ethically sourced?
We are committed to providing high-quality merchandise. Our apparel is sourced from suppliers who adhere to strict labor standards and ethical manufacturing practices.